Learn how to support internal teams and colleagues by clarifying needs, establishing clear agreements, and approaching workplace challenges with curiosity rather than assumption. This introductory course provides a practical foundation in process consultation, helping participants build trust, ask better diagnostic questions, clarify roles and boundaries, and navigate the dynamics that often arise in helping relationships.
This six-week online, synchronous course introduces participants to the core principles and practices of process consultation. Learners will explore different types of consultation and the key steps involved in establishing a productive consulting relationship.
Through learning activities, discussion, knowledge checks, and applied reflection, participants will practice using a consultant mindset when responding to requests for help within their organization. The course emphasizes practical, real-world application, including active listening, diagnostic questioning, stakeholder identification, contracting, boundary setting, and role clarification.
This course is designed for professionals who provide guidance, support, problem-solving, or advisory services within their organization, especially those who are new to internal consulting or want to bring more structure to their approach. It is a good fit for employees who regularly help teams clarify needs, manage expectations, navigate ambiguity, and build trust while maintaining appropriate boundaries and role clarity. No prior consulting experience is required.
